Cant join server?

im trying to join a minecraft server, but everytime an error shows up saying that i require to connect with velocity. now, nobody else in the server is having trouble, and i would like to know if i or the server owners can change something about this.

And what plugins do you use on velocity?

Consider double checking the ip with which you are connecting. Sounds like you are trying to bypass the proxy server.

i have no idea, and can you tell me why it matters?

i have seen the ip multiple times, they send it to me multiple times, but i cant connect

Please contact the server admin(s) in that case. If connecting through the ip that everyone uses doesn’t work, it could be a configuration thing.

thats what the velocity support told me, but i honestly dont know what to ask/tell the server admins